Returns are a part of life. The product is not what you thought it would be or just the wrong size or color. Whatever the case, it does happen more than you may realize.
For example, last Christmas season I bought a very nice coat for the lady of the house online from one of my stores. I procrastinated more than I should of, but the coat was still delivered on time as promised. I was sweating bullets until that box was laid upon the doorstep. I thought the weight of the world had been lifted off when I picked it up
And then Murphy’s Law kicked in real hard. Whatever could go wrong, did go wrong. When she opened the box, the coat was way too small. Come to find out later, it was junior petite or miss, something like that. As I was getting ready to pack it up and send it back, she said she already had to take care of some other returns. So she took the coat with her, and of course, she was not able to simply exchange the coat for a larger size because it was an online item only. Luckily for me, she laid her eyes upon a handbag that she really liked and was able to make the trade. She loves that purse still today!
There is no moral to this story! But there are a few lesson that I learned. First, be sure of the product sizes and specifications before you hit the enter button. Second, fella’s, if you are buying clothes, ask a friend or relative for advice on women’s sizes and check the sizing charts on the sites. And third, don’t procrastinate, your decisions are rushed and will generally be the wrong ones. Plan Ahead!
When you do your shopping online, it is best to familiarize yourself with the store policies and procedures before you make any purchases. Things are so much easier these days, but still, when you need to exchange or return something, it can be very bothersome. Each store has a different policy, but if you follow their procedures everything should work out fine. Be sure to keep the original packaging in the event a return is necessary. Some stores may provide free shipping on returns, others may not, as I said, CHECK the store policies! Whatever the case, it will take time, so please be patient. Once the product has been returned to the store, more than likely your refund will be deposited back to your credit card. So check your credit card statement to ensure the refund has been made! Stores will also have a phone number for customer service, and in many cases, you can call them and make arrangements for a size or color exchange of similar items. In other cases, a full refund will be given and the proper item can then be repurchased. Whatever procedures you take, keep an eye on your credit card statement to ensure the proper activity has been recorded. As I have stated many times before, my stores want and need your online business, and they will do what it takes to correct any problems you may have. But please be patient.
Once everything has been settled, please leave a comment, good or bad about the store on their description page of my website. Family friendly please. If I find a store that has terrible customer service, bad products or whatever the case, I will contact them myself and if necessary, REMOVE them from my site. I am not responsible for actions between you and the stores, but with your help, I can make sure that one bad apple does not ruin the barrel!